This policy aims to enable Smart Dental Compliance & Training LTD to establish and operate systems for identifying, receiving, recording, handling and responding to complaints. As a result of following these procedures Smart Dental Compliance & Training LTDwill investigate and take necessary proportionate action in response to any failure identified by a complainant or investigation. We will ensure that:

• Members know how to complain and that their comments and complaints are effectively listened to and acted upon.
• Member know that they will not be discriminated against for making a complaint.
• Member feel confident and comfortable in voicing their complaints and concerns.

Complaints are treated as learning opportunities and also as an opportunity to improve care procedures.
Complaints can be made directly to: [email protected]