Course	Learning Method	Price	Duration	Ideal for
Treatment Coordination Practical Skills	At Venue or in Practice	£799	6 hours Spread across 2 sessions	Ideal for the whole team

 

Treatment Coordination Practical Skills

The aim of the TCO role is to remove non-clinical dentistry from the dentist, to provide a high level of customer service and to build excellent relationships with patients. TCOs trained by us help to increase turnover by 24-40%.

If you would like to increase your conversion rates as well as turnover then you will need to:

• Train your front desk team to convert at least three out of every four enquiries.
• Implement the TCO role to drive the systems forward and convert patients. TCOs have an average of 75% – 80% conversion rate on a free consultation.
• Up-skill the dentists to present treatment in a clear productive way that leads to a minimum 90% conversion rate.

The programme Introduces the treatment coordination role into the range of extended duties training for DCPs as a  logical and effective way to maintain a responsive care culture.  

The Units                                   

Unit 1: Role and Skills of the Dental Treatment Coordination              

• The role of dental treatment coordinator
• Qualities and skills for treatment coordination 
• Communication skills
• The scope of practice issues

CPD Value 30 hours eCPD Group A Criteria

 
Unit 2: Marketing and Customer Care Skills for Treatment Coordination              

• Marketing skills for dental procedures
• Recognising patients individual information needs
• Optimising  benefit from care coordination   services
• Aspects on informed and continued consent 

CPD Value 30 hours eCPD Group C Criteria

Unit 3 Developing and Applying Treatment Coordination Systems

• Information Governance and confidentiality
• Mental capacity and safeguarding
• Financial contracts
• The appointment book

CPD Value 30 hours eCPD Group B Criteria

Unit 4- Ongoing Care Coordination Programme Development

• Record keeping
• Audit and Significant Event Analysis
• Involving Patients and Colleagues in Developing Care Services
• The Importance of Gathering Qualitative and Summative Feedback

CPD Value 30hours eCPD Group D Criteria